QBQ! The Question Behind the Question

QBQ, a 115 page book by John G. Miller, provides a constructive method of responding to problems. Miller shows how having an attitude of personal responsible for problems and taking postive action to solve them is much better than blaming others. He gives examples of people who have gone out of their way to provide excellent customer service by doing things like paying for a customer's order out of ones own pocket when it would have taken a long time to get change. He encourages the reader to stop asking questions like who's fault was it and to ask questions like what can I do to improve this situation? He urges readers to stop complaining and procrastinating and to ask questions that focus taking positive action. This is an easy to read book with an inspiring message for all.